Returns & Exchanges

We want you to love your Rails pieces, which is why we offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once your request is authorized, download and print the prepaid shipping label provided via email.

3

Package Your Items

Securely pack your items in their original packaging, ensuring all tags are intact, and affix the return shipping label to the outside of the box.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing