Frequently Asked Questions

Everything you need to know about your Rails experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Sale items marked as Final Sale are not eligible for return.

How do I care for my Rails garments?

To maintain the quality of our signature fabrics, we recommend hand washing cold and laying flat to dry, or professional dry cleaning for tailored pieces.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.

Can I exchange an item for a different size?

We offer free exchanges for different sizes of the same style, subject to stock availability. Simply initiate an exchange through our online return portal.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments through Afterpay.